Customer Service Representative

Description We are looking for a Customer Service Representative to support daily client communication and administrative service activities for a Long-term Contract position based in Woodbury, Minnesota. In this role, you will help ensure customers receive timely documentation, product-related materials, and responsive assistance across multiple channels. The ideal candidate is organized, comfortable handling both inbound and outbound outreach, and able to manage detailed tasks with accuracy in a fast-paced environment.

Responsibilities:
• Deliver customer test reports within established turnaround times while maintaining accuracy and completeness
• Prepare, laminate, and distribute test tags through outgoing mail processes
• Respond promptly to customer inquiries submitted through the company’s online chat platform
• Accept and fulfill requests for sample kits, including processing and coordinating shipment details
• Conduct proactive outbound calling campaign...