Opportunity Description
We are looking for a Customer Support Agent preferably fluent in Tagalog and English with a strong background in fintech , administrative support , and familiarity with AECB (Al Etihad Credit Bureau) processes to join our team.
Key Responsibilities- Handle customer inquiries via phone, email, and chat in a professional and timely manner
- Provide support on fintech products and services
- Assist customers with AECB-related inquiries , including credit reports and disputes
- Perform administrative tasks such as data entry, documentation, and case tracking
- Maintain accurate records and ensure proper follow-up on customer requests
- Meet and maintain customer service KPIs (e.g., response time, resolution time, CSAT)
- Escalate complex issues when required
- Preferred fluency in Tagalog and English.
- Minimum 3 years of...
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