CUSTOMER SERVICE SPECIALIST I

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The customer service role involves demand planning, order management, customer-facing interactions, geographical interface management, and navigating the complexities of addressing diverse customer needs and operational challenges. It requires a combination of analytical, communication, and problem-solving skills, along with a customer-centric mindset to deliver exceptional service and drive customer satisfaction and loyalty in ASEAN.

Responsibilities

Customers Management

• Handle incoming calls and emails from assigned accounts for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.
• Proactively communicate with customers to ensure understanding and resolution of all order-related issues.
Full-time Management & Operations