Customer Service Specialist

Job Title: Customer Support Associate – International Voice Process Location: Pune Job Description: We are hiring Customer Support Associates for an International Voice Process at our Pune location. The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment. Key Responsibilities: Handle customer calls for international clients professionally and efficiently Understand customer issues and provide accurate resolutions Maintain high standards of communication and customer satisfaction Adhere to process guidelines and quality parameters Document customer interactions appropriately Eligibility Criteria: Undergraduate/Graduate freshers are eligible to apply Graduates with experience in International Voice and Chat BPO domain are also welcome Excellent verbal communication skills in English Customer-focused mindset and problem-solving ability Work Schedule: 5 days working 2 rotatio...