Customer Service Specialist

About the job Customer Service Specialist

Job Responsibility

• Handle all inbound contacts received and outbound contacts made via chats (marketplace), emails, social media, and calls
• To resolve product or service problems by clarifying and understanding the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment & following up to ensure resolution
• To ensure and provides quality service to both internal and external customers
• To maintain customer records by updating account information
• Record details of inquiries, comments, and complaints
• Contributes to team effort by accomplishing related results as needed
• To adhere to and comply with the duty roster set by the Supervisor
• To complete any other tasks assigned by the management from time to time
  

Job ...