Customer Service Specialist

Job Description – Customer Support Executive (US Utility Voice Process)

Process Type: US Utility – Voice

Work Schedule: 5 Days Working (Including Night Shifts)

Eligibility Criteria

- Minimum 6 months of relevant experience in international voice process
- Graduate / Undergraduate candidates are eligible
- Good communication skills in English
- Willingness to work in rotational shifts, including night shifts

Roles & Responsibilities

- Handle inbound/outbound voice calls for US utility customers
- Address and resolve customer queries effectively
- Maintain service quality and customer satisfaction
- Adhere to defined process guidelines and compliance standards

Interview Process

- HR Screening
- Operations Round

Benefits

- One-way transportation provided

Compensation

- CTC: ₹4.75 LPA

For more information reach out to HR - Neha

8008325085

Full-time Information and Record Clerks