Customer Service Supervisor 1 (Night Shift)

Position Overview

The Benefits Outsourcing Customer Service Center Supervisor is responsible for day-to-day supervision (monitoring and coaching) of Customer Service Representatives. Responsible for ensuring processes and policies are carried out to ensure efficiency in day-to-day work. Works with Service Center Managers to ensure customer service representatives are assigned to support clients and projects. Communicate directives received from Service Center Managers to Benefits CSRs and communicates performance trends back to Managers as needed. Leads and directs the work of others while also providing customer service support for client pension or health and welfare plans. Exercises some degree of discretion and independent judgment in supervising Customer Support Center operations.

Responsibilities

• Provide role model leadership for Customer Service Representatives
• Ensure schedules are communicated and performed accordingly by CSRs <...