Customer Service Supervisor

Description

• Oversee daily operations of the customer service department to ensure high-quality service delivery.
• Train, mentor, and support customer service representatives to achieve their performance goals.
• Resolve customer complaints in a timely and effective manner, ensuring customer satisfaction.
• Monitor performance metrics and prepare regular reports on service efficiency and customer feedback.
• Collaborate with other departments to improve service processes and enhance the customer experience.

Requirements

• Educational Qualifications: Diploma in Business Administration or related field.
• Experience Level: 0–2 years in customer service or a supervisory role.
• Skills and Competencies: Strong Sales Pitching and Closure skills.
• Skills and Competencies: Excellent Interpersonal Skills.
• Skills and Competencies: Experie...