Customer Service Supervisor

On-site - Quezon City 5-10 Yrs Exp Bachelor Full-time

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Job Description

Description

• Lead and supervise a team of customer service representatives, ensuring high-quality service delivery.
• Develop and implement customer service policies and procedures to enhance operational efficiency.
• Monitor team performance metrics and provide coaching to improve skills and productivity.
• Resolve escalated customer inquiries and complaints effectively and professionally.
• Conduct regular training sessions to keep the team updated on product knowledge and service standards.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 5-7 years of experience in customer service, with at least 3 years in a supervisory role.
• Skills and Competencies: Strong leadership and team supervis...