Opportunity Description
Customer Service Supervisor – Moldex Group of Companies
Location: Quezon City, National Capital Region, Philippines
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Responsibilities
- Provide hands‑on supervision and guidance to Customer Care Account Officers to ensure optimal team performance.
- Foster a high‑performance culture by setting clear expectations, promoting accountability, and providing continuous coaching.
- Conduct regular training and development initiatives to enhance technical knowledge, soft skills, and customer handling capabilities.
- Monitor daily operations to ensure team adherence to internal protocols, service levels, and company values.
- Ensure the timely and accurate fulfillment of a wide range of customer requests, including contract processing, title transfers, refunds, move‑ins, and waivers.
- Review and validate custom...
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