Customer Service Supervisor & Training Lead

Purpose of the Role:
The primary objective of this role is to support the CS Manager in overseeing and coordinating the implementation of designated tasks within the CS Department. This entails supervising and regulating daily job assignments while upholding service performance benchmarks. Additionally, the role involves providing regular reports on areas of concern and bringing pertinent issues to the attention of the CS Manager. Facilitating seamless collaboration between departments is also a key responsibility. Furthermore, the incumbent will be tasked with efficiently managing and inspiring CS personnel to attain their work goals.

Key Responsibilities:
Operational:
Supervise and assess the quality of customer service delivered by CS staff stationed at the Information Desk, Telephone Operators, and Playroom.
Assist the Customer Services Manager in enhancing customer service standards by gathering feedback and suggestions from customers throughout the store ...