Customer Service Systems Specialist, EMEA

Your Job

As the Customer Service Systems Specialist, EMEA at Brooks, you are responsible for upholding the established standards of customer service excellence set by the Brooks EMEA team representing Customer Service in IT projects and systems supports as the business expert for CSR processes. The Brooks Customer Service team meets the needs of the retailer by building strong relationships and supporting them through order processing, tracking, and reviewing performance against KPIs and product explanation. You will be the primary contact for our marketplace business (PPP) for EDI support, providing guidance and training. You will also support the Customer Service System Team Lead, EMEA in other EMEA IT projects for B2B Customer Service.

Your Responsibilities:

1) Marketplaces