Customer Service Team Lead & Coach

A customer service company in Muntinlupa seeks a customer service supervisor to oversee daily operations and ensure high-quality service delivery. The role involves training representatives, resolving issues, and analyzing feedback to enhance service quality. Candidates should have a diploma and 0-2 years of BPO experience, along with proficiency in English and strong leadership skills. This position offers an opportunity to manage scheduling and support customer service staff in a dynamic environment.
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