Opportunity Description
Job Title: Customer Service Team Lead
Location: Richmond, VA
Job Type: Contract
Max Pay Rate: $21.25/hr
Shift: Thursday – Monday | 5:30 AM – 2:00 PM
Role Overview
We are seeking an experienced Customer Service Team Lead to oversee daily operations of a customer service team in a fast-paced environment. This role is responsible for supervising team activities, coaching representatives, handling escalations, and ensuring performance metrics are met.
This is a hands-on leadership role requiring both customer service expertise and prior team lead experience.
Key Responsibilities
Supervise daily operations of a customer service team
Coach and develop representatives to meet quality and performance goals
Track daily a...
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