Customer Service Team Leader

**Nestlé Waters KSA – Almanhal Water Factory (Position based in Almanhal Water Factory - Riyadh Industrial Area)**

**Position Snapshot**

+ **Position Title:** Customer Service Team Leader.
+ **Location:** Riyadh, Saudi Arabia.
+ **Department:** Sales/ Customer Service .

**Position Summary**
The role manages **customer service supervisors and multi‑channel frontline teams** , ensuring service excellence, operational efficiency, KPI achievement, and a consistent, high‑quality consumer experience aligned with Nestlé Waters standards.

This role acts as a **key link between management and frontline operations** , driving performance, coaching leadership capability, and continuously improving customer journey and service processes.

**Key Responsibilities**

**People Leadership & Team Management**

+ Lead, coach, and develop **Customer Service Supervisors** and their frontline teams.
+ Ensure consistent leaders...