Customer Service Trainer and Quality Assurance Specialist

Position Overview

We are seeking a proactive and detail-oriented Customer Service Trainer to design, develop, and deliver impactful training programs for our growing team. The ideal candidate brings a strong background in the customer service industry, complemented by hands-on QA expertise. This individual will play a critical role in equipping our team with the skills, knowledge, and quality standards needed to deliver exceptional customer service while remaining adaptable to organizational changes and evolving business needs.

Professional Development Program

• Develop, customize, and maintain training materials for diverse areas, including call sales, email sales, interpersonal sales, software usage, and troubleshooting.
• Align all training programs with company goals, processes, and quality standards to ensure consistent team performance.

Training Delivery

• Facilitate engaging and impactful training sessions for gr...