Customer Services Agent - Webchat

Are you passionate about providing exceptional customer service and making a difference in people's lives? Our client, a global leader in health testing and wellness services, is seeking a dedicated Customer Service Agent to join their team. This role is pivotal in ensuring a seamless and supportive experience for patients through webchat interactions.

Salary: £20,000 - £25,000 per annum

Additional £5,000 yearly bonus

28 days holiday

The Role:
As a Customer Service Agent, you will:

Engage with customers via webchat to sell health and wellness tests.

Address customer needs, answer questions, and offer tailored solutions.

Maintain accurate records and verify data.

Handle first-line complaints and gather feedback for service improvement.

Stay updated on healthcare developments and company updates.

Contribute to team and company projects as needed.

The Cand...