Customer Services Manager

Job Description :

Report to Supply Chain Manager

Job Purposes:
• To efficiently and effectively handle:
- Order processing (order taking; credit line checking; order confirmation; delivery confirmation, …) and resolve order queries for customers.
- Delivery status queries
- Claim/ complain registration when mentioned by the customer while interacting with her/ him
- Credit control checking and immediate information escalation to both Sales & Finance when credit line is full
- To check & ensure discount/ bonus/ rebate consistency
• To provide customers and users with basic technical information and an efficient complaints solving service

Key Accountabilities:

Customer Service Standards and Policy
• To propose, develop, obtain internal agreement, annually update and communicate to team, and customers customer service standards and policy:
- Customer standards ar...