Customer Services Team Lead - Coaching & Quality

A recruitment agency in Cape Town seeks a Customer Services Team Lead to enhance the customer service operations. The successful candidate will have over 2 years of experience in a team lead capacity within the customer service environment, preferably in FMCG or retail. Responsibilities include overseeing customer service strategies, motivating the team, and ensuring a customer-centric culture. This role offers a chance to influence service delivery excellence and engage with customers effectively.
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