Customer Services Trainer

About the Job

As a Customer Services Trainer, you will play a pivotal role in equipping our customer-facing teams with the skills, knowledge and confidence they need to provide outstanding service. You’ll be responsible for the design, delivery, and evaluation of training programmes that enhance performance, support professional development, and promote a customer-first culture.

Purpose of the Role

The Customer Services Trainer is responsible for the design, delivery, and continuous improvement of training programmes that support the performance and development of customer service teams. This role ensures employees have the knowledge, skills, and tools required to deliver excellent customer service consistently across all channels.

Responsibilities

• Design and deliver effective induction training for new customer service team members.
• Develop ongoing training and refresher sessions focused on soft skills, system navigat...