Customer Solutions Analyst (US Shift)

About the Role:

Grade Level (for internal use): 10

The Team: Global Solutions Team – Horizons Energy Expansion/Transition Products

The Global Solutions Team for Horizons energy expansion/transition products is a dynamic, highly motivated and cohesive group dedicated to delivering exceptional client service. The team is forward‑thinking and collaborative, consistently striving to exceed expectations by leveraging its expertise in energy services. Colleagues, prospects and clients recognize and value our commitment, reinforcing the positive contributions of each team member.

The Horizons Solutions Team serves as a global Product Support arm, forming the core of the SPGI Energy frontline Customer Experience group. As customer advocates, specialists work closely with product management and commercial teams to enhance processes and address evolving client needs, ensuring a seamless and impactful customer experience.

The Impact:

Custo...