Customer Solutions Officer

• Love chatting and solving problems? This role is made for you!
• Monday - Friday 
• Competitive renumeration | Enjoy not-for-profit salary packaging benefits!

About the role

As a Customer Solutions Officer (CSO), act as the friendly first point of contact for existing AHAC consumers and manage intake for prospective consumers. Respond promptly to queries, troubleshoot service and care matters, support feedback and concerns, escalate issues as needed, and ensure a smooth, successful transition into VMCH services.

Your focus will include:

• Being the first point of contact for clients and enquiries, providing friendly and clear support
• Guiding new enquiries, explaining service options, and helping clients feel confident
• Managing referrals, setting priorities, and keeping accurate records
• Handling calls, emails, and c...