Customer Success Account Manager

About the Role

As a Customer Success Account Manager, you will be responsible for owning and elevating the end-to-end client journey.You will manage a portfolio of existing customers with the mission to ensure our clients receive consistent, high-impact service and make the most out of their subscription entitlements. Your work will directly impact customer satisfaction, retention, and growth. You’ll work cross-functionally to align internal teams around client success and continuously improve how we deliver value.

Key Responsibilities:

• Engage with Passion: Interact with your customers all day long, engaging with senior leadership on strategic relationship issues, and mid-level stakeholders on operational and tactical items
• Relationship Building: Understand the challenges of the different stakeholders (Procurement, IT, Finance, Marketing, etc) and build a trusted-advisor relationship using Green Cabbage to exceed expectations
• Client Journe...