Customer Success (AI Products)

About the Company:
ShortLoop builds AI Agents for US automotive dealerships. Our AI handles inbound calls, missed calls, service bookings, and outbound campaigns across Sales, Service, and Reception. We work with individual and multi-store dealer groups across the US and are rapidly scaling.
About the Role:
We are hiring for our Customer Success team to own the full lifecycle of dealership deployments.
This is not a passive 'account manager' role.
You will:
Deploy AI systems at new dealerships
Coordinate integrations with engineering
Configure workflows, dashboards, data in accordance with dealership requirements
Analyze call data and performance metrics
Run performance reviews with dealer GMs & Sales & Service Directors
Identify gaps and drive improvements
Ensure renewals, upsell and multi-store expansion

This is a hands-on role working daily with:
US dealership operators
Our Sales & Engineering team
Real call data and operational ...