Customer Success Associate

Duties and Responsibilities

• Implements strategies and processes that deliver consistent customer satisfaction and retention.
• Ensures that onboarding processes are precisely executed to build a strong customer relationship.
• Utilizes extensive product knowledge, problem-solving skills, and training to enhance customer engagements and achieve successful outcomes.
• Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers.
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers.

What will my day look like?

• Learn, translate, and enhance OTTera OTT and linear product knowledge documents.
• Support and train personnel to produce process flow suggestions and in some cases d...