Customer Success Associate

Description and Requirements

Job Responsibilities：

1.Responsible for the overall planning and implementation of the customer project to ensure the realization of the project objectives and customer success;
2.Develop project plans, including timelines, budgets and resource allocations;
3.Monitor customer initivative/project progress to ensure that successful completion on time and meets quality requirements;
4.Identify and manage project risks and develop countermeasures;
5.Communicate effectively with the customer and internal teams stakeholders to ensure timely information delivery and problem resolution;
6.Coordinate the work of the project team to ensure that team members are clear about their responsibilities and and control project costs to ensure that projects are completed within budget;
8. Other task may concerned to customer / project success

Job Requirements：