Customer Success Associate

heva is an AI practice management platform for doctors serving medical tourists. Founded by product and technical leaders from Apple, Google, Stryker, and Harvard, heva is scaling quickly and eager to grow its team. We are backed by top tier investors, including Flybridge Capital, Benchstrength, Collide Capital, Spice Capital, Bharat Biotech, and The MBA Fund. Join us to reshape the future of global healthcare.

Role Description

We are seeking a proactive and empathetic Customer Success Associate to join our team. This role will focus on ensuring that healthcare providers already onboarded to the heva platform fully adopt its features, achieve their desired outcomes, and love using it. You will serve as the primary point of contact for providers, guiding them in best practices, troubleshooting issues, and maximizing their satisfaction and success. The role may also involve engaging with interested patients to help them navigate the heva process and connect smooth...