Customer Success

About Client: A Leading Product development company

Role: Customer Success

Experience: 3- 7 years

Location: Chennai

Job Description:

1. Onboarding new customers and guiding them through the implementation process.
2. Establishing strong relationships with clients to understand their goals and challenges.
3. Providing ongoing support and assistance to customers, addressing any inquiries or issues they may have.
4. Conducting regular check-ins with customers to assess satisfaction and gather feedback.
5. Collaborating with internal teams to advocate for customer needs and drive product improvements.
6. Identifying opportunities for upselling or cross-selling additional products or services to existing customers.
7. Developing and maintaining a deep understanding of our products...