Opportunity Description
Job Description
- Client Engagement & Relationship Management
- Serve as the primary point of contact for assigned clients, managing the entire customer lifecycle from onboarding through to extended adoption.
- Build and maintain strong relationships with client stakeholders, translating their business goals into actionable success plans.
- Technical & Operational Excellence
- Provide expert guidance on platform features, card payment processing, and core banking operations.
- Conduct regular check‑ins, training sessions, and meet‑ups to ensure customers are fully equipped to maximise platform value.
- Coordinate troubleshooting of technical issues with internal teams, escalating as needed to resolve client challenges promptly.
- Customer Success Delivery
- Conduct regular operational and executive reviews to ensure customers leverage the full capabilities of Pismo offerings.
Ready to Apply?
Submit your application for Customer Success Consultant at Visa
Apply for this Position