Customer Success Executive

About Greytip: GreytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50 tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, GreytHR serves 30,000 clients across 25 countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At GreytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive. Key Performance Indicators (KPIs) Customer Health Score: Maintain 75-85% (healthy range) for assigned accounts. Net Promoter Score (NPS): Achieve 20 or higher. Customer Satisfaction (CSAT): Maintain 75-80%. Churn Rate: Keep below 10% annually. Adop...