Customer Success Lead

Customer Success Lead (Customer Success CRO) @ Cooee Customer Success is growing at Cooee. Which means we’re looking for someone who can lead teams, build processes, manage customers, drive conversion thinking, handle scale… and still keep their sense of humour. This is not a maintenance role. This is a build, optimise & scale role. What you'll own: Lead and mentor the Customer Success function Drive customer retention, engagement, growth, and business outcomes Build operational processes that actually work in startup reality Improve team efficiency, workflows, and customer success playbooks Partner with product, leadership, data, and cross-functional teams Turn customer feedback, data, and insights into business action Guide brands on performance improvement, visitor behaviour, and conversion opportunities CRO Skill Set We’re Looking For: Strong understanding of ecommerce funnels & conversion metrics You should be comfortable discussing and analysing: • Conversion Rate (CR) •...