Customer Success Lead

Scope

Tier 1 accounts + Customer Success team leadership

About Storyteller

Storyteller is a SaaS platform that helps media companies, sports organisations, and content-driven brands engage their audiences through modern, short-form experiences across their owned and operated platforms.

Trusted by some of the most recognised organisations in global media and sport, Storyteller sits at the intersection of content, technology, and audience engagement, helping teams move faster, work smarter, and build deeper relationships with their audiences.

The Role

We’re hiring a Customer Success Lead to take ownership of our most important customer relationships while helping scale and structure the Customer Success function.

This is a player/coach role — not a pure management position. You will lead from the front, owning key accounts while raising the standard across the team.

You will directly own a portfolio of Tier 1 acc...