Customer Success Manager - 1031

The Customer Success Manager is responsible for building strong client relationships, ensuring customer satisfaction, and driving account growth through renewals, upselling, and proactive engagement. This role requires strong communication, organizational, and problem-solving skills to deliver exceptional customer experiences while collaborating cross-functionally in a fast-paced environment.

Major Responsibilities:

● Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.

● Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close...