Customer Success Manager, AI Solutions

Customer Success Manager, AI Solutions

Ready to turn trusted professional-grade AI products into real, measurable outcomes for Australian legal customers?

Thomson Reuters are hiring a Customer Success Manager to own a high‑impact portfolio, build trusted relationships and drive measurable outcomes from day one. You'll translate goals into actionable success plans, orchestrate adoption across teams, and surface insights that make renewals and expansions a natural next step. This role will be based in Sydney.

About the Role

In this opportunity as Customer Success Manager, AI Solutions, you will:

• Build trusted relationships with key stakeholders at all levels within targeted prospects and existing clients.

• Post-sale, oversee client setup and onboarding (including entitlement and training) and regularly engage with clients to identify new use cases and implement strategies to expand their return on investment fro...