Customer Success Manager

THE MISSION

As Customer Success Manager, your mission is simple:

Keep our clients happy, engaged, and getting RESULTS.

You will own the end-to-end experience post-sale, ensuring every member feels seen, supported, and set up for success. From onboarding to retention, renewals to referrals, you're the bridge between promise and performance.

You will also lead a team of Customer Success Associates deployed across our club network, ensuring that frontline service is consistent, proactive, and aligned with our high-performance standards.

WHAT YOU'LL DO

• Lead and optimize the client onboarding experience, turn excitement into early wins
• Build systems to track, measure, and elevate client satisfaction and retention
• Manage, coach, and scale a team of Customer Success Associates across multiple locations
• Proactively identify at-risk clients and deploy strategies to re-engage them
• Work cross-functionally...