Customer Success Manager – Mid-Market

Challenge?

• Manage the full customer lifecycle: onboarding, adoption, business reviews and renewals, as well as generating opportunities for upsell/cross-sell. 
• Maintain regular, proactive contact with your customers to build relationships and manage expectations. Act as Single Point of Contact for escalations within your book of business.  
• Monitor account health, identify risks early, and define mitigation plans. 
• Coll...