Customer Success Manager (m/w/d)

We build. We create impact.  

As a Customer Success Manager at VusionGroup, you will be the strategic owner of the customer relationship, driving value realization, service excellence, and long-term partnership. 

Your mission is to ensure our clients achieve their desired outcomes while positioning VusionGroup as a trusted advisor and key service partner.

• Relationship Ownership & Account Leadership
  • Develop and maintain strong, trust-based relationships with key stakeholders, positioning Vusion as a strategic partner.
  • Lead the execution of account plans in collaboration with Sales and Key Account Managers (KAMs).
• Service Performance & Governance
  • Monitor service commitments across support, maintenance, and asset management, ensuring contractual obligations are met.
  • Coordinate cross-fu...