Customer Success Manager (POSM, Print & Marketing)

Customer Success Manager

The Customer Success Manager is responsible for ensuring implementation of any new client and/or scope within the business in adherence to the Client Service Level agreements, whilst ensuring effective management & involvement of the support functions & client teams to make the implementation a success on go‑live. Overall accountability for project performance of the implementation period/project and its alignment with organizational objectives. The Customer Success Manager role is managed by the Group Implementations Director ensuring direction is provided in terms of Customer Vision.

• Plays a crucial role in seeing that the new clients are onboarded with utmost diligence.
• Create a stellar impression.
• Pre‑planned onboarding strategy to retain & grow customers.
• Help clients with the proper insight & training of the products and services.
• Create training strategy to educate the customers and ho...