Customer Success Manager

Overview

The CRM Team is a leading monday.com partner helping organizations across Africa simplify collaboration, automate workflows, and scale with confidence.

As a Customer Success Manager, you will play a key role in ensuring our clients realize the full potential of monday.com. You will be the bridge between our implementation teams and the customer, ensuring seamless adoption, measurable outcomes, and long-term retention. You will also support our Account Managers to ensure that happy customers renew and expand their accounts.

You will work with customers across diverse industries to help them unlock productivity through monday.com’s Work OS — designing tailored workflows, leading onboarding sessions, and driving user engagement. Your success will be measured by customer satisfaction, renewal rates, and growth within existing accounts.

About The Role

• Build strong relationships with our clients to understand their needs a...