Customer Success Manager & Services Partner Coordinator

Role Purpose The Customer Success Manager & Services Partner Coordinator drives customer success for Digital and recurring Services while owning the coordination, performance, and development of the Services Partner ecosystem. The role ensures: strong customer adoption, renewal, and expansion of Services, and effective partner coverage and growth in strategic regions where direct presence is limited. This hybrid position combines Customer Success, Partner Management, and Business Development, with a clear focus on value delivery, renewals, partner enablement, and regional expansion. What will you do: Customer Success Management Act as primary point of accountability for assigned customers and recurring Services. Manage customer lifecycle: Adopt – Expand – Renew. Drive onboarding, usage enablement, and time-to-value acceleration. Lead renewals and proactively manage churn reduction. Identify and enable upsell and cross-sell opportunities with Sales and Service team. Deliver structured c...