Customer Success Manager

Company Overview
Established in 2010 and headquartered in Singapore, BIPO is a leading global payroll and HR solutions provider, supporting businesses in over 170+ countries.
We deliver an award-winning, cloud-based HR Management System and Athena BI analytics tool that supports our multi-country payroll outsourcing and Employer of Record (EOR) services. Powered by tech and driven by data, we help companies automate HR processes, ensure compliance, and provide workforce insights.
With 50+ offices worldwide, BIPO combines global compliance, local HR expertise, and scalable technology to manage the entire employee lifecycle for global and remote teams.
Key Responsibilities
Act as the primary point of contact between clients and BIPO, ensuring effective communication and timely escalation of client feedback to relevant internal teams. Build and maintain strong relationships with clients and key stakeholders by conducting regular engagement sessions to understand their busin...