Customer Success Manager (Spanish/Bilingual)

Why This Role Exists

Our clients rely on smooth, accurate, and timely order processing and shipment coordination to keep their operations running seamlessly. This role exists to ensure operational excellence, reduce errors, and enhance the customer experience across order management, documentation, and logistics.

You are not just entering orders—you are the key driver of operational reliability, keeping workflows organized, customer communications clear, and shipments on schedule. Your work directly impacts customer satisfaction, repeat business, and operational efficiency.

What You’ll Be Responsible For (Outcomes)

1. Ensure Accurate Order Processing

• Enter, track, and manage customer orders in QuickBooks/ERP with precision
• Maintain accurate records, documentation, and reporting for every order

2. Streamline Documentation & Shipment Coordination

• Prepare export documents, packing lists, ce...