Customer Success Manager

From Nuclio Talent, we are looking for a Customer Success Manager – Key Engage to join an innovative company in the fintech sector, focused on enhancing employees’ financial wellbeing through flexible and impactful financial solutions.

The selected candidate will be responsible for driving retention and sustaining product adoption across a portfolio of Key Engage clients, ensuring long-term engagement and value generation within optimized accounts. You will actively monitor customer health and usage KPIs, identify opportunities to improve engagement, and execute scalable retention strategies through a data-driven and operational approach.

We are looking for a highly analytical and proactive profile, detail-oriented, with a strong focus on customer lifecycle management, operational efficiency, and continuous improvement. The ideal candidate will be passionate about delivering a seamless customer experience and creating long-term value in a fast-pac...