Customer Success Operations Associate Alabang, Philippines

Customer Success Operations Associate

We are seeking an exceptional Customer Success Operations Associate to join our expanding team. In this role, you will:

• Learn how SaaS businesses work and what the key KPIs and metrics are for post‑sales teams
• Collaborate with Customer Success, Technical Services, Sales, Product, BT, and Operations team members to support strategic initiatives aimed at improving customer outcomes
• Provide day‑to‑day operational support to CS teams & Operations leadership in a highly organized manner
• Utilize OpenAI/Claude extensively to modernize and improve day‑to‑day operations
• Become proficient in the Workato platform, to maintain, troubleshoot, enhance and build new automations
• Write extensive business process and technical documentation for existing and new processes
• Partner closely with the CS Data Analytics team to improve upstream data accuracy in various systems
• Transla...