Opportunity Description
Customer Success Specialist | Cyber Security Solutions | Taguig
Sutherland Philippines
On-site - Taguig 1-3 Yrs Exp Bachelor Full-time
Job Description
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Health Care On-Site, Life Insurance, HMO
Professional Development
Professional Development
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KEY RESPONSIBILITIES
- Encourage customers to utilize new features that will help them drive their business forward
- Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
- Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
- Develop plans that ensure that customers are successfully adopting our platform that ali...
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