Customer Success Specialist

About the Role

As a Customer Success Specialist at Taylor & Francis you will play a vital role in strengthening our presence across the MENA region. You will be responsible for building strong customer relationships, delivering impactful training and support, and driving customer engagement to support ongoing and new business.

This role will be based in the UAE covering the entire MENA region with regular travel (approx. 30%).

Closing date: 30th October 2025.

Key Responsibilities

• Grow and strengthen the T&F MENA customer network including librarians, authors and academics through proactive engagement and relationship-building.
• Engage with customers and stakeholders to ensure training visits and engagements align with both customer and business needs.
• Collaborate with Sales Managers and the Editorial team to design and implement an annual customer engagement and training plan.
• Support the sales...