Customer Success Specialist - Hotel Reservation - Kuala Lumpur

Job Overview

We are seeking a Mandarin-speaking Customer Success Specialist on behalf of our client, a leading online reservationbrand, to deliver exceptional customer experiences and support business growth.

In this role, you will support customers via inbound calls, chats and emails, ensuring a smooth online customer experience. You will be part of a high-performing, multicultural support team that represents the clients values of professionalism, quality, and customer-first service.

What You Will Do

• Provide excellent support to customers via phone, chat and email.
• Assist with online orders, inquiries, and issue resolution.
• Educate customers on self-service options and automated banking channels.
• Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
• Clarify customer needs, evaluate problems, and provide solutions.
• Perform specified KYC tasks w...