Customer Success Specialist / Manager

Established in 2010 and headquartered in Singapore, BIPO is a leading global payroll and HR solutions provider, supporting businesses in over 170+ countries.

We deliver an award-winning, cloud-based HR Management System and Athena BI analytics tool that supports our multi-country payroll outsourcing and Employer of Record (EOR) services. Powered by tech and driven by data, we help companies automate HR processes, ensure compliance, and provide workforce insights.

With 50+ offices worldwide, BIPO combines global compliance, local HR expertise, and scalable technology to manage the entire employee lifecycle for global and remote teams.

Key Responsibilities

• Act as the primary point of contact between clients and BIPO, ensuring effective communication and timely escalation of client feedback to relevant internal teams.
• Build and maintain strong relationships with clients and key stakeholders by conducting regular engagement sessions t...