Customer Success Specialist

Description We are looking for a Customer Success Specialist to support client service, enrollment coordination, and day-to-day administrative operations in Mooresville, North Carolina. This contract-to-permanent opportunity is ideal for someone who brings a service-minded approach, strong organizational skills, and sound judgment when working with sensitive information. The person in this role will help create a smooth experience for clients and internal partners by managing details accurately and responding to needs effectively.

Responsibilities:
• Coordinate client-facing and internal administrative activities to keep business development and operational workflows moving efficiently.
• Support group benefits enrollment processes by preparing documents, tracking submissions, and following up to ensure timely completion.
• Manage incoming and outgoing email communication with a clear, responsive, and customer-focused approach.
• Maintain organized back-office reco...