Customer Success Specialist – Phone/Chat/Case Mgmt

Customer Success Specialist

As Customer Success Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization. You will rectify existing problems and troubleshoot potential problems, utilizing excellent, in-depth knowledge of company products. You are innovative, enthusiastic, and a creative problem solver with the knack for troubleshooting technology while demonstrating full ownership and discussing the benefits our software offers to assistance clients with their practices.

Responsibilities

• Effectively respond to inbound client calls, chats, and cases regarding client-specific products while troubleshooting our software
• Act with determination and full ownership to resolve all cases with emphasis on first‑contact resolution
• Develop an understanding of client product knowledge, architecture, and solutions
• Demonstrate comprehensive product knowledge to support our client...